Leadership & Management
Leadership is shifting toward a more engaging-empowering style. Leaders will adapt, and eventually thrive as long as they are open to embrace a completely new reality. Leadership plays a pivotal role to compete and win in the hyped “disruption age.”
Are you ready to change? Our learning journeys enable lasting behavioral and mindset change, leveraging robust leadership and managerial skills. Our outstanding solutions:
- The Challenge of Leadership
- Managing People Effectively
- Managing High-Performance Teams
- Practical Problem Solving and Career Planning
- Group Dynamics and Team-Building
Change & Transformation
“It must be considered that there is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things”.
The struggle for transformation is real. The basic goal has always been the same: to make fundamental changes in how business is conducted in order to help cope with a new, more challenging market environment. With our unique programs we support you all the way to your future desired reality. Discover some of our recommended solutions:
- Change! Focus quickly on the New Opportunities!
- Leading Change Successfully
- Creativity for Business Performance
- Growth Mindset and Transformative Thinking
Sales & Negotiations
How often do we set-up a real dialogue with our clients? Every sales conversation moves us closer to understanding our clients’ deeper needs and priorities. Every conversation helps us control the negotiation process and arrive at a mutually beneficial outcome. We diagnose the specific methodological and communication gaps of the salespeople and help you develop effectiveness.
We grow your business by growing your people’s sophistication. Experience some of our best-selling programs:
- A Strategic Approach to Effective Account Management
- Advanced Sales and Negotiation Skills
- Sales and Sales Management Academy
- Consultative Selling and Solutions Selling
- Call Center Excellent Techniques
- Differentiate or Die
- Sales and Relationship Management
Customer Experience
There is only one way to look at the customer experience element for your business. This is a holistic approach from designing to execution and transformation, building on exceptional service culture.
A mindset that engages employees, uplifts customers’ satisfaction and drives performance. A great customer’s journey is key in creating an impact on your business. Here are some of our state-of-the-art recommended programs:
- Customer Experience Academy (four phases)
- Enhancing Customer Experience
- Customer-Centric Culture
- Quality Service for Help Desks and Telephone Centers
- Multichannel and Omni Channel Excellence
Professional Development
Keep yourself up-to-date on current trends and develop new skills for the purpose of advancement in your field. We tailor numerous subjects to meet your specific needs. Don’t miss our best-selling programs delivered with our distinguished, interactive and team bonding methodology (indicative list):
- Accountability is the Key
- Best Practices in Effective Collaboration
- Effective Delegation and Motivation
- Problem Solving and Decision Making
- Exercising Influence and Presentation Skills
- Growth Mindset and Transformative Thinking
- Performance Management and Appraisal
- Managing Priorities and Effectiveness Beyond Time
- Writing Excellence