Reveal the secrets of outstanding customer service and drive the avenue of customer service excellence.
The Fundamentals of Customer Service
Service by Heart - The Personal touch
Branded Customer Service
Customer Service Excellence!
The perfect customer experience
How to Win and Keep Customers
Understanding customer experience
Becoming a customer experience – driven business
Customer Psychology: NLP and Transactional Analysis
The Customer Journey!
Dynamic Customer Retention
Customer retention fundamentals
Customer retention through telephone
WIN BACK campaigns
Increasing Customer Loyalty
Supervising customer service
Leading Extraordinary Customer Service
Leading and supervising exceptional customer service
Effective money collection
Building and sustaining long term business relationships
The FISH! Philosophy (the FISH! Experience case study)
Customer care and telephone skills
What to say to customers Now!
Customer care injections (for pharmaceutical)